Shipping and returns

Shipping and returns

Shipping costs

All prices on our website are in euros and include VAT. You will see shipping costs separately in the shopping cart and at checkout before finalizing your order.

Delivery time and shipping

Orders are shipped directly from stock. In the Netherlands and Belgium, your order will usually arrive at your home within 24 hours of shipment. Shipping to other European countries takes longer, depending on the destination.

We ship with DHL. As soon as your package is on its way, you will receive a track & trace code via email. If no one is home, DHL will attempt delivery again or leave the package at a nearby collection point.

How to return

Returning is done in three steps.

1. Register your return
Go to our return portal and enter your order number and email address. You can choose which items you are returning and why.

👉 Register return

2. Pack the product
Use the original packaging and include all supplied parts. Attach the return label you receive after registration to the box.

3. Drop off the package
Drop it off at a nearby DHL point. Keep your proof of shipment until the refund is complete.

Return shipping costs are at your own expense.

Within what timeframe can you return?

14-day right of withdrawal. You have the right to cancel your order within 14 days of receipt without providing a reason. The cooling-off period begins the day after you receive the product. Register your return within those 14 days, after which you have another 14 days to return the product.

You may unpack and inspect the product as you would in a store. If you go beyond that and it causes a decrease in value, we may deduct that from the refund amount. In the case of clear signs of use, you will receive a portion of the purchase price back instead of the full amount.

30-night sleep trial. In addition, we offer a 30-night sleep trial, as you can only properly judge a mattress or pillow after a few nights. If the product still doesn't suit you after a longer trial period, you can return it within 30 nights of receipt. This is an extra service on top of your statutory rights. Conditions: return costs are at your own expense, the product shows no clear signs of use such as stains, damage, or odors, and you return it in the original packaging with all parts.

Refund

Once your return has been received and checked by us, we will issue a refund. This will happen within 14 days of you registering your return, always using the same payment method you used for the purchase. The refund process is free of charge.

We may withhold the refund until we have received the product back or until you have provided proof that you have sent it. If you chose a more expensive shipping method than our standard delivery when placing your order, we will not refund those additional costs.

Damaged or incorrectly delivered?

Did your order arrive damaged or did you receive the wrong product? Please first email klantenservice@best-life.nl with your order number and a photo. We will resolve it for you, and in that case, the return costs will be covered by us.

Warranty

Our products have a minimum warranty of 2 years. See Warranty Conditions.

Questions?

Please contact us via Contact & Company Details or email klantenservice@best-life.nl.