Terms and conditions

Terms and Conditions

Best Life (trade name of Alaka Global Limited) — version 07/09 2026

Best Life is a trade name of Alaka Global Limited. Where these terms refer to “the entrepreneur” or “Best Life”, Alaka Global Limited is meant.

Table of Contents

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the cooling-off period
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 – Obligations of the entrepreneur in case of withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Performance and extra warranty
Article 13 – Delivery and execution
Article 14 – Duration transactions: duration, termination, and extension
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes and applicable law
Article 18 – Additional or deviating provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

1. Additional agreement: an agreement in which the consumer acquires products, digital content, and/or services in connection with a distance contract and these items, digital content, and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;
2. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who is not acting for purposes relating to his trade, business, craft, or professional activity;
4. Day: calendar day;
5. Digital content: data produced and supplied in digital form;
6. Duration transaction: an agreement that extends to the regular delivery of items, services, and/or digital content over a certain period;
7. Durable medium: any instrument – including e-mail – that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation or use for a period intended for the purposes for which the information was intended, and which allows for the unchanged reproduction of the stored information;
8. Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;
9. Entrepreneur: the natural or legal person who offers products, (access to) digital content, and/or services to consumers at a distance;
10. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content, and/or services, whereby, up to and including the conclusion of the agreement, exclusive or shared use is made of one or more techniques for distance communication;
11. Model withdrawal form: the European model withdrawal form included in Annex I of these terms. Annex I does not need to be made available if the consumer does not have a right of withdrawal regarding his order;
12. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to meet in the same room at the same time.

Article 2 – Identity of the entrepreneur

Phone number: 085 212 9007 (Dutch customer service)
Email address: klantenservice@best-life.nl
Business / Company Registration Number: 79092559
VAT identification number: NL828309115B01

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge as soon as possible at the consumer's request.
3. If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph and before the distance contract is concluded, be made available to the consumer by electronic means in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge by electronic or other means at the consumer's request.
4. In the event that specific product or service terms apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer may always invoke the applicable provision that is most favorable to him in the event of conflicting terms.

Article 4 – The offer

1. If an offer has a limited period of validity or is subject to conditions, this is explicitly mentioned in the offer.
2. The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Every offer contains information that makes it clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 – The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions attached thereto.
2. If the consumer has accepted the offer by electronic means, the entrepreneur will immediately confirm receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this.
4. The entrepreneur may inform himself, within legal frameworks, whether the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds for not entering into the agreement, he is entitled to refuse an order or application or to attach special conditions to the execution, providing reasons.
5. The entrepreneur will send the following information to the consumer, at the latest upon delivery of the product, service, or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
   1. the visiting address of the entrepreneur’s establishment where the consumer can lodge complaints;
   2. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
   3. information about guarantees and existing post-purchase service;
   4. the price including all taxes of the product, service, or digital content; insofar as applicable, the costs of delivery; and the method of payment, delivery, or execution of the distance contract;
   5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
   6. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

For products:

1. The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving any reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but the consumer is not obliged to state his reason(s).
2. The cooling-off period mentioned in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
   1. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, has received the final product. The entrepreneur may, provided he has informed the consumer of this in a clear manner prior to the ordering process, refuse an order for multiple products with different delivery times;
   2. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the final shipment or the final part;
   3. in agreements for the regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

For services and digital content not supplied on a tangible medium:

3. The consumer can dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium for at least 14 days without giving any reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but the consumer is not obliged to state his reason(s).
4. The cooling-off period mentioned in paragraph 3 starts on the day following the conclusion of the agreement.

Extended cooling-off period for not informing about the right of withdrawal:

5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
6. If the entrepreneur has provided the information referred to in the previous paragraph to the consumer within twelve months after the commencement date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the cooling-off period

1. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
2. The consumer is only liable for depreciation of the product that is the result of handling the product in a way that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer makes use of his right of withdrawal, he reports this within the cooling-off period by means of the model withdrawal form or in another unambiguous manner to the entrepreneur.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.
3. The consumer returns the product with all supplied accessories, if reasonably possible in its original state and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
5. The consumer bears the direct costs of returning the product. If the entrepreneur has not reported that the consumer must bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not have to bear the costs for returning the product.
6. If the consumer withdraws after having first explicitly requested that the performance of the service begins during the cooling-off period, the consumer owes the entrepreneur an amount that is proportional to that part of the commitment that has been fulfilled by the entrepreneur at the moment of withdrawal, compared to the full fulfillment of the commitment.
7. The consumer bears no costs for the performance of services if: (a) the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in case of withdrawal, or the model withdrawal form, or (b) the consumer has not explicitly requested the commencement of the execution of the service during the cooling-off period.
8. The consumer bears no costs for the full or partial delivery of digital content not supplied on a tangible medium if: (a) he has not explicitly consented to the commencement of the performance of the agreement before the end of the cooling-off period prior to the delivery thereof; (b) he has not acknowledged losing his right of withdrawal when granting his consent; or (c) the entrepreneur has failed to confirm this statement from the consumer.
9. If the consumer makes use of his right of withdrawal, all additional agreements are dissolved by operation of law.

Article 9 – Obligations of the entrepreneur in case of withdrawal

1. If the entrepreneur makes the notification of withdrawal by the consumer possible by electronic means, he will send an acknowledgement of receipt immediately after receipt of this notification.
2. The entrepreneur reimburses all payments by the consumer, including any delivery costs charged by the entrepreneur for the returned product, immediately but within 14 days following the day on which the consumer reports the withdrawal to him. Unless the entrepreneur offers to collect the product himself, he may wait with the refund until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.
3. The entrepreneur uses the same means of payment that the consumer used for the refund, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to refund the additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this at the offer, at least in time for the conclusion of the agreement:

1. Products or services whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period;
2. Products manufactured according to the consumer’s specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
3. Sealed products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
4. Products that are irrevocably mixed with other products after delivery due to their nature;
5. The delivery of digital content other than on a tangible medium, but only if: (a) the performance has begun with the explicit prior consent of the consumer; and (b) the consumer has declared that he thereby loses his right of withdrawal.

Article 11 – The price

1. During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations on the financial market and over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any mentioned prices are target prices, are stated with the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
4. Price increases starting 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: (a) they are the result of statutory regulations or provisions; or (b) the consumer has the authority to cancel the agreement effective from the day the price increase takes effect.
5. The prices mentioned in the offer of products or services include VAT.

Article 12 – Performance of the agreement and extra guarantee

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the statutory provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. An extra guarantee provided by the entrepreneur, their supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement if the entrepreneur has failed to fulfill their part of the agreement.
3. An "extra guarantee" is understood to be any commitment of the entrepreneur, their supplier, importer, or manufacturer in which they grant the consumer certain rights or claims that go beyond what is legally required in case they have failed to fulfill their part of the agreement.

Article 13 – Delivery and execution

1. The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
3. With due observance of what is stated about this in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with reasonable speed but at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified of this no later than 30 days after they placed the order. In that case, the consumer has the right to dissolve the agreement without costs and the right to any potential damages.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.
5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.

Article 14 – Duration transactions: duration, cancellation, and extension

Cancellation:

1. The consumer may at any time cancel an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products or services, with due observance of agreed-upon cancellation rules and a notice period of at most one month.
2. The consumer may at any time cancel an agreement that has been entered into for a definite period and that extends to the regular delivery of products or services, towards the end of the definite period, with due observance of agreed-upon cancellation rules and a notice period of at most one month.
3. The consumer may cancel the agreements mentioned in the previous paragraphs: (a) at any time and not be limited to cancellation at a specific time or in a specific period; (b) at least in the same way as they were entered into by them; (c) always with the same notice period as the entrepreneur has stipulated for themselves.

Extension:

4. An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may not be tacitly extended or renewed for a definite period.
5. An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of at most one month. The notice period is at most three months in case the agreement extends to the regular, but less than once per month, delivery of daily, news, and weekly newspapers and magazines.

Article 15 – Payment

1. Insofar as not otherwise provided in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period, within 14 days after the conclusion of the agreement. In the case of an agreement for the provision of a service, this period starts on the day after the consumer has received the confirmation of the agreement.
2. When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. When advance payment has been stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s) before the stipulated advance payment has taken place.
3. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
4. If the consumer does not fulfill their payment obligation(s) in time, after they have been pointed out the late payment by the entrepreneur and the entrepreneur has granted the consumer a period of 14 days to fulfill their payment obligations, after the failure to pay within this 14-day period, the consumer owes the statutory interest on the amount still due, and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by them. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the subsequent € 2,500, and 5% on the next € 5,000, with a minimum of € 40. The entrepreneur may deviate from the mentioned amounts and percentages to the advantage of the consumer.

Article 16 – Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will answer within the 14-day period with a message of receipt and an indication of when the consumer can expect a more detailed answer.
4. The consumer must in any case give the entrepreneur 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is susceptible to the dispute settlement procedure.
5. In case of complaints, a consumer must first turn to the entrepreneur. If the webshop is affiliated with WebwinkelKeur and for complaints that cannot be resolved in mutual consultation, the consumer must turn to WebwinkelKeur (www.webwinkelkeur.nl), which will mediate for free. Check whether this webshop has an ongoing membership via www.webwinkelkeur.nl/leden/. If a solution is still not reached, the consumer has the possibility to have their complaint handled by the independent disputes committee appointed by WebwinkelKeur; its decision is binding, and both the entrepreneur and consumer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the committee in question.

Article 17 – Disputes and applicable law

1. The law of the Special Administrative Region of Hong Kong of the People's Republic of China applies to these general terms and conditions and to all agreements between the entrepreneur and the consumer. The entrepreneur, Alaka Global Limited, is registered in Hong Kong under Company Registration Number 79092559.
2. This choice of law does not prejudice the protection that the consumer enjoys on the basis of mandatory provisions of the law of the country where they have their habitual residence (Article 6 Regulation (EC) No 593/2008, "Rome I"). The consumer retains at all times the mandatory consumer protection of their country of residence, including in the Netherlands the provisions from Book 6 and Book 7 of the Civil Code regarding consumer sales and distance selling.
3. Disputes are preferably resolved via the complaints procedure in Article 16. A consumer who resides in the European Union can always submit a dispute to the competent court of their place of residence.

Article 18 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Appendix I: Model withdrawal form

(only fill in and return this form if you wish to withdraw from the agreement)

To:

– I/We* hereby inform you that I/we* withdraw from our agreement regarding the sale of the following products: [product designation]* / the delivery of the following digital content: [digital content designation]* / the provision of the following service: [service designation]*

– Ordered on*/received on* [date of order for services or receipt for products]
– [Consumer(s) name]
– [Consumer(s) address]
– [Consumer(s) signature] (only when this form is submitted on paper)

* Cross out what is not applicable or fill in what is applicable.